||In an increasingly globalized business world contact between people of different cultures has become very common. The fact that people can speak to each other using a shared foreign language, i.e. English, does not guarantee communication, understanding or agreement.
The aim of this seminar is Intercultural Competence by means of increasing Cultural Awareness, discovering the idiosyncrasies of your own culture and understanding your image the way it is perceived by members of other cultures.
Furthermore your level of sensitivity and tolerance towards members of different cultures will increase, you will learn about the most common sources of misunderstanding and conflict, and find ways to communicate, collaborate and accomplish your goals despite different cultural values.
* Cultural Awareness: Definition of “Culture”, cultural identification, self-image, stereotypes and expectations.
* Intercultural Differences: Comparisons between cultures; cultural dimensions, values, norms, behaviour and cultural standards.
* Common Sources of Intercultural Conflicts: Making decisions, significance of meetings, high and low context communication, establishing relationships.
* Social and Intercultural Competence: Effective communication, prevention of conflicts, intercultural conflict management, win-win strategies, special requests, etc.